OTHER TICKETING SYSTEM CASE STUDIES
Customer is a leading SIEM solution provider.
They provide a platform for companies to aggregate and act upon Threat Intelligence.
Customer requested for the integration of their product with the ServiceNow
Sacumen developed the Connector app that creates incident tickets in ServiceNow for the events, alerts and vulnerabilities reported by the SIEM platform
Connector exposed the interface that gets invoked at various stages of the orchestration rule, and events or alarm creation to register an incident ticket in ServiceNow
Connector app processes and maps the events data, perform Oauth verification, and makes the REST api calls to the appropriate ServiceNow end points to register an incident.