Customer is a leading Firewall Management Solution provider.
It delivers continuous security for hybrid enterprises through a powerful fusion of vulnerability management, compliance and orchestration.
Customer requested the development of SNOW app to integrate with its Firewall Management Platform.
Sacumen developed the SNOW app (NY) that performs the following:
Creation of a service catalogue form which will be made visible to the end users to submit the request
Once the request is submitted and RITM is created in SNOW, the workflow will trigger an immediate approval to management team/manager for the approval before the request is passed on to firewall management platform. Will update “State=Pending for Approval” in RITM
The workflow will Change the RITM request status to “Closed-completed” if response received back from platform after second approval is approved