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OTHER TICKETING SYSTEM CASE STUDIES

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Categories

SIEM Integration

DevOps

Ticketing system

Cloud Applications

Data Protection

Threat Intelligence

Cloud Monitoring

Cloud Storage

EndPoint Protection

Connector Factory Model

CRM

Cloud Security

Secure Access

DNS

Authentication

Database

IAM

Incident Response

Firewall

Security Ratings

Collaboration

Encryption

Application Security

HCM

DLP

Customer

Customer is a leading Firewall Management Solution provider.
It delivers continuous security for hybrid enterprises through a powerful fusion of vulnerability management, compliance and orchestration.

Requirement

Customer requested the development of SNOW app to integrate with its Firewall Management Platform.

Sacumen-case studies

Technology Solution

Sacumen developed the SNOW app (NY) that performs the following:

Creation of a service catalogue form which will be made visible to the end users to submit the request

Once the request is submitted and RITM is created in SNOW, the workflow will trigger an immediate approval to management team/manager for the approval before the request is passed on to firewall management platform. Will update “State=Pending for Approval” in RITM

The workflow will Change the RITM request status to “Closed-completed” if response received back from platform after second approval is approved

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