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OTHER TICKETING SYSTEM CASE STUDIES

ServiceNow integration with Security Compass

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Threat Intelligence platform integration with ServiceNow

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Categories

SIEM Integration

DevOps

Ticketing system

Cloud Applications

Data Protection

Threat Intelligence

Cloud Monitoring

Cloud Storage

EndPoint Protection

Connector Factory Model

CRM

Cloud Security

Secure Access

DNS

Authentication

Database

IAM

Incident Response

Firewall

Security Ratings

Collaboration

Encryption

Application Security

HCM

DLP

Customer

Customer is a leading SIEM solution provider.

They provide a platform for companies to aggregate and act upon Threat Intelligence.

Requirement

Customer requested for the integration of their product with JIRA Service Desk

Sacumen-case studies

Technology Solution

Sacumen developed the Connector app that creates JIRA issue tickets in JIRA for the events and alerts reported by the SIEM platform

Connector exposed the interface that gets invoked at various stages of the orchestration rule, and events or alarm creation to register an issue ticket in JIRA

Connector app processes and maps the events data, takes JIRA username and API Token for verification, and makes the REST API calls to the appropriate JIRA end points to register an issue ticket by passing the associated information for the ticket.

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