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- Ticketing System Platform Integration with ArcSight SIEM Platform – Achieving 90% Faster Incident Response
Ticketing System Platform Integration with ArcSight SIEM Platform – Achieving 90% Faster Incident Response
Results
90%
Faster Incident Response
100%
Accurate Incident Ticket Data
95%
Reliable OAuth Authentication
80%
Improvement in Workflow Efficiency
Service Portfolio
Custom Connector Develoment
Customer Pain Points
How did we resolve customer pain points?
Custom Connector App
Automated ticket creation for SIEM events, alerts, and vulnerabilities.
Accurate Data Mapping
Processed and mapped detailed event and vulnerability data.
Robust REST API Integration
Ensured reliable incident ticket creation and updates.
Orchestration Integration
Triggered ticket registration during SIEM orchestration and alert creation.
OAuth & Secure API Calls
Automated authentication and secure communication with Ticketing System
Scalable Workflow Automation
Supported growing alert volumes with efficient automated ticketing.
