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Latest Upgrade Specialist
A leading MDR/SIEM vendor lost a $2M renewal......... The reason?
Because their app wasn't Zurich-certified.
We get your ServiceNow app Zurich-ready using AI Enabled Execution - and manage the full Store certification. Certification Readiness in 2 weeks.
70+
ServiceNow apps built and upgraded across software product companies
SIEM · XDR · IAM · SOAR vendors
60%
Development cost saved vs. in-house upgrades
Fixed-scope. Fixed-price. 2 weeks.
Vulnerability Management Vendor
“
Sacumen helped us stay certified and searchable in the ServiceNow Store through every release cycle. Enterprise buyers filter on certification — if you're not current, you're invisible. Sacumen kept us current. Two-week turnaround, no internal scramble.
VP of Engineering · Leading Vulnerability Management Vendor
Live risk
If your app isn't certified for the latest release, enterprise buyers can't find it.
ServiceNow only actively supports N and N-1. Every week without recertification is a week your app is invisible to filtered searches. The Australia release lands Q2 2026 — the window to act is now.
6 mo
ServiceNow release cadence — new version every 6 months
N / N-1
Active support window — apps on older versions go invisible
70+
Cybersecurity ISVs upgraded by Sacumen — without a single Store rejection
Q2 '26
Australia release — the next enterprise upgrade wave
The 2-Week Method
From stuck to Store-ready.
Five phases. Ten working days. Zero surprises. Sacumen engineers handle the full upgrade — code, compatibility, and Store submission — so your team can stay focused on the product.
01
Phase 01
Compatibility Audit
AI scans your app against Zurich APIs, flags deprecated patterns, and delivers a written gap report within 48 hours.
02
Phase 02
Dependency Mapping
We trace all third-party integrations, scoped app relationships, and data model conflicts — surfacing hidden dependencies before upgrade work begins.
03
Phase 03
Code Remediation
Engineers replace deprecated APIs, migrate scripted components, and commit Zurich-compatible code — full audit trail, faster delivery.
04
Phase 04
Certification Readiness
AI-driven regression simulates the Store's test harness on a clean Zurich instance. Built to pass before it's submitted.
05
Phase 05
Store Submission
We manage the full Store review process and stay on until your listing shows Certified for Zurich.
ServiceNow Release Lifecycle
Version status as of April 2026
End of Life — not visible on Store
Supported (N / N-1)
Coming next — recert required
Utah
Q1 2023
End of LifeNot visible on StoreVancouver
Q3 2023
End of LifeNot visible on StoreWashington
Q1 2024
End of LifeNot visible on StoreXanadu
Q4 2024
N-1 · SupportedVisible on StoreYokohama
Q1 2025
N-1 · SupportedVisible on StoreAustralia
Q2 2026
Coming NextRecert requiredFrequently Asked Questions
Everything your engineering team wants to know
How long does the upgrade really take — is 2 weeks* realistic?
Yes — for most Store apps. Our 5-phase process is scoped to a single app upgrade cycle: AI-assisted compatibility audit (48 hrs), dependency mapping, code remediation, pre-submission regression testing, and Store submission management. Apps with heavy custom UI or complex scoped relationships may require an additional 2–3 days, which we flag in the gap report before any work begins. You get the gap report within 48 hours of the first call — at no cost — so there are no surprises on timeline or scope.
*Based on the project scope.
*Based on the project scope.
Do you need access to our codebase or production instance?
We work in an isolated Zurich PDI (Personal Developer Instance) — not your production environment. You share the app source in whichever way you prefer: Git repo, Update Set, or scoped app export. No production credentials, no customer data access. All work is done in Sacumen's managed OEM lab with a clean Zurich instance. Our SOC 2 Type II certification covers the full engagement.
What does the engagement cost and how is it scoped?
Fixed-scope, fixed-price. Pricing is based on app complexity — number of tables, scripts, integrations, and UI components — which we assess in the free gap report. Most single-app upgrades are quoted in the first conversation. There are no hourly billing surprises, no scope creep fees. If we find additional complexity post-kickoff, we flag it before touching the code — not after.
What happens after the Australia release? Will we need this again?
ServiceNow releases every 6 months. Most of our clients move to a Connector Lifecycle retainer after the first upgrade — we monitor the release notes, flag breaking changes early, and handle the recertification sprint as part of a planned cycle rather than an emergency. Teams on retainer have never missed a release window since onboarding.
Get Your Certification Roadmap in 48 Hours
Is your Store app certified for the latest release?
Tell us your app name. We'll send back a compatibility gap report and certification roadmap within 48 hours — at no cost, no obligation.
17 companies requested their certification roadmap this week
What's included
- Current version & compatibility health check
- Zurich + Australia breaking-change matrix
- Store recertification readiness assessment
- Certification roadmap delivered within 48 hours
- Australia release lands Q2 2026 — 2-week lead time required