Customer
Customer is a leading Firewall Management Solution provider.
It delivers continuous security for hybrid enterprises through a powerful fusion of vulnerability management, compliance and orchestration.

Requirement
Customer requested for the development of SNOW app to integrate with its Firewall Management Platform.

Technology Solution

Sacumen developed the SNOW app (NY) that performs the following:

  • Creation of a service catalogue form which will be made visible to the end users to submit the request
  • Once the request is submitted and RITM is created in SNOW, the workflow will trigger an immediate approval to management team/manager for the approval before the request is passed on to firewall management platform. Will update “State=Pending for Approval” in RITM
  • The workflow will Change the RITM request status to “Closed-completed” if response received back from platform after second approval is approved
Secure Cloud Infrastructure Monitoring integration with QRadar
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